Frequently Asked Questions
Everything you need to know about shopping with HMH.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the country. You will receive a tracking number via email as soon as your package ships.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. To initiate a return, please contact our support team with your order number.
Which payment methods do you accept?
HMH accepts all major credit cards including Visa, Mastercard, and American Express. We also support digital wallets like PayPal, Apple Pay, and Google Pay for a faster checkout experience.
How can I track my order?
Once your order is dispatched, you will receive an email containing a tracking link. You can also log into your HMH account and visit the 'Order History' section to see real-time updates on your delivery.
Do you offer international shipping?
Currently, we ship to select international destinations. Shipping costs and delivery times vary by country and are calculated at checkout. Please note that customs duties may apply depending on your local regulations.
How can I contact customer support?
Our dedicated support team is available Monday through Friday, 9 AM to 5 PM. You can reach us via our website's live chat feature, by emailing [email protected], or by using the contact form on our 'Contact Us' page.